When your blades start to pull the hair the first thing to try is, Apply two drops of clipper oil to the blades and test cut again. (Oil lubricates the blades and allows them to run at the correct speed and ensure better cutting. It also helps the Clipper run cooler.

If your clipper blades are still pulling the hair, you may need to replace your blades. Rest assured that BarberBoss clippers offer self-sharpened ceramic titanium blades that can last for a long time if you follow the instruction.

In order to ensure that you get the life and performance out of your clipper or trimmer, we recommend regular oiling. To oil properly, the unit should be held in such a way that the blades are in a downward position. With the clipper or trimmer running, dispense 2-3 drops of oil across the top blade (Use oil that is supplied in side the box ONLY! Other oils will gum up the blades.

Wipe off excess oil so it does not run into the motor compartment. Oil in the motor compartment will eventually damage the motor. Blades should be oiled after cleaning with Hygienic spray. Clipper should be oiled once after several uses

Charging the clipper for the first time and it doesn't seem to charge? Please try a few simple steps below to troubleshoot

1.When you are trying to charge the item, on the USB wire one side has a triangle sign, this side needs to be facing the front of the unit for the item to charge correctly. Can you please confirm you have the triangle facing up?

2. Please also check that the USB is fully inserted into the trimmer and into the plug you are using. Make sure you turn off the device, remove any comb attachment before charging the battery too.

3. Can we ask what USB ports you are trying to charge the item in? Have you tried an alternative USB port just in case that specific port doesn't work? Our clippers take charge from a low power port such as computer, Laptop, car charging port (5v), please kindly do not use third party adapter to plug to a wall socket for the most satisfying user experience. 

If you have accidentally lost your authentic USB charging cable, you can find it here. Please make sure you select the right cable for your specific model for a perfect fit.

Please check the listing to confirm your specific chosen model has those as different BarberBoss models contain different types of accessories. If you believe you should have those, please lift up the plastic tray that contains your trimmer and search underneath, you will find more items are placed there.

It's really simple, we have attached the video for best illustration.

After each cut, you can quickly rinse the whole device under running water tap as it’s waterproof for your convenience. You do not need to open the trimmer head after every cut. If you have any further questions, please get in touch with us via Live Chat, Contact Form or WhatsApp 0800 612 6688. Thank you! 

Remove the blade and press button for 3 seconds to unlock the machine, the count down 3-2-1 will show on LED screen of the trimmer and then attach the blade back to the machine for use.

Are you struggling to charge your device? Do you need some advice to troubleshoot the non-charging issue? Please first check the voltage of the source you are plugging the USB Cable into as the recommended is 5V/1A as stated on description.

1. Can we ask to test something first to diagnose the issue correctly?

When you are trying to charge the item, on the USB wire one side has a triangle sign, this side needs to be facing the front of the unit for the item to charge correctly. Has the item been charged before this?

2. Please also check that the USB is fully inserted into the trimmer and into the plug you are using. Make sure you turn off the device, remove any comb attachment before charging the battery too.

3. We also highly recommend that you also try an alternative USB port, just in case that specific port doesn’t work.

4. If you are using a charger adapter, can we ask you to test the cable by inserting it directly to a USB port, like on PC, instead (no adapter)?

When the item is charging the unit display should start working to show you that the item is charging. These steps above should help, however, if the issue persists, please contact us on Live Chat or Contact Form or call us directly 0800 612 6688 between 9-5 Monday to Friday (excluding Bank Holidays) if you need further assistance.

Your product manual is included in your product box, however, if you misplace it by accident, please get in touch with us via Live Chat/ Contact Form or free WhatsApp 0800 612 6688 and inform us of your specific product model number, which starts with QR-, we will then arrange to send a copy of manual to your email.

All our products are carefully checked and packed before leaving the warehouse. However, if you spot an opened or heavily damaged package caused by the courier, please refuse it and notify us immediately over WhatsApp +44(0)800 612 6688 with a couple of images and/or videos so that we can investigate the matter and take appropriate action with the courier on your behalf, and also send a replacement to you. 

Upon confirmation of your order, you'll get a PayPal payment instructions email. The debit card or bank account you provided at checkout will be automatically charged for each instalment. The first instalment is collected on confirmation, while instalments 2 and 3 are scheduled later, subject to an agreed period with PayPal. Please note that we don't mediate in the credit agreement, and any payment issues should be addressed directly with PayPal customer service.

The 'Pending' charge on your credit card is an authorisation from the bank to ensure that there are enough funds available for your order. It is not an actual charge, and your card will only be charged when the product ships. The 'Pending' charge will usually be removed from your card within 3-4 business days. If you have multiple unsuccessful attempts to place an order with several pending charges, you can contact customer support during Monday and Friday 9am - 5pm to confirm status of the order if necessary. The billing address and card verification are done for your protection against fraud.

We sure do! We can ship products to most countries around the world.

• Standard Service: 7-15 working days

• Express Service: 1-7 working days (subject to service and countries)

Please note you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. BarberBoss has no control over these charges.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

However, it is worth getting in touch with us if you are expecting a replacement under warranty, we are likely able to step in and resolve it for you, so you don't need to pay for the customs duty. Please get in touch with us via Live Chat or Phone/ WhatsApp: +448006126688.  

All orders are sent from our UK warehouse. We aim to dispatch all orders same days if they are placed by 1PM Monday-Friday 

***Please note: All orders placed after 1PM pm Monday to Friday will be dispatched the next working day. No orders are shipped during Bank Holidays, orders will be shipped the following working day. 

UK Domestic Delivery

Free standard shipping on all orders

• Standard (2-5 Working Days); Free

• Express (Next Working Day): £6.95

• Saturday Guarantee (Must placed before 1PM Thursday): £12.95

Please kindly allow some extra time if orders are placed during SALE or Festive periods like Christmas, New Year. Thank you for choosing BarberBoss!

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, please get in touch with us via our Live Chat or call us on 0800 612 6688. We will take care of your inquiry ASAP!

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us via Live Chat function and we aim to get back to you promptly. 

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to fill in the Notify me when this product is available . Form and we'll make sure to let you know when you will be able to order it again. 

If your item doesn't fit or you have ordered the wrong colour or model, you will be able to exchange it within 30 days from the date of purchase. To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging. Please contact us for return authorisation on the Live Chat/ Message us section or WhatsApp: +44(0)800 612 6688 . We have a lovely Care team to look after you.

If your order was purchased from Amazon and still within 30 days, please open a return request directly on Amazon website site or App. Thank you !

Due to hygienic reasons, we only accept return within 30 days of purchase if the product is brand new, clean and in its original packaging with all other accessories as how you first received your order via post. Unless item is faulty or we sent the wrong product, customers are liable to cover return postage.

All you need to do is contacting our Care Team :  Live Chat / Message Us 9AM to 5PM between Monday - Friday authorisation and instructions. We have a lovely Care team to look after your inquiry and please kindly follow our instructions for a prompt refund or exchange.

If you are returning from abroad, you must clearly state outside the package label as: "RETURN TO RETAILER FOR A REFUND" to avoid extra import customs charge on your returned item. We reserve the rights to deduct from your refund or reject the return completely if extra customs fee occurs as a result of customers not following instructions when returning the items to us.

If you ordered from Amazon within 30 days of purchase, simply open a return request from there.