top of page

Online Customer Service (Open)

A great long term, permanent job opportunity if you're interested in becoming a customer service representative. Join us :)

Our company focuses on selling hair and personal care products and accessories. You will be enjoying working with a small and friendly team.

Please note this is the office based job in Birmingham city centre.

Customer Service Representative Responsibilities:

  • A Customer Service Representative handles customer interaction for an organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Ability to stay calm when customers are stressed or upset.

  • Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Ensure customer satisfaction and provide professional customer support.

  • Comfortable using computers, excel, Google work place such as drive, excel, emails, Zoom calls.

  • Past experience working with online customer support is a plus

  • Experiences with creative job like design, social media can be a big advantage.

Further Job Requirements:

  • A Bachelor degree is a must. Master degree is a plus.

  • Knowing an extra language such as German, French, Italian or Chinese is a big advantage.

  • Being reliable with deadlines and can work under pressures.

  • Know how to use camera for professional photography is highly appreciated

Job Types: Full-time, Permanent

Salary: £17,500.00-£23,500.00 per year


  • Casual dress

  • Employee discount


  • 8 hour shift

  • Monday to Friday

Application question(s):

  • What is your desired annual salary?


  • Bachelor's (preferred)


  • Customer service: 1 year (preferred)

  • Marketing: 1 year (preferred)

Job Type: Full-time, permanent

Working hours:
37.5 hours per week. Some flexibility over start and finish times may be possible.

If you are interested, please email: with your CV.

bottom of page